Help & Support
Support
We are here to help — in Creole, French, or English.
Write to us
Support email
support@govitvit.com
We reply every day. Include your account phone number so we can help you faster.
Call us
Support line — riders and drivers
+509 3131 3015
Every day, 6:00 AM – 10:00 PM (Haiti time)
Merchant line — store partners
+509 3131 3107
Every day, 7:00 AM – 9:00 PM (Haiti time)
In the app
For the best results, use the Help section directly in the ViTViT app — your request will already include your trip details.
Emergency
If you are in danger, call the Haiti Police directly: 114. The in-app SOS button is available during an active trip.